§ 7 Warranty
1.The Seller hereby informs that all products on the website are manufactured to individual order and ensure the delivery of Goods free from physical and legal defects. The Seller is liable to the Customer if the Goods have a physical or legal defect (warranty).
2. If the Goods have a defect, the Customer may:
a) submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Goods with defect-free ones or removes the defect.
This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or the Seller has failed to fulfill the obligation to replace the Goods with defect-free ones or remove the defects. The Customer may, instead of the Seller's proposed removal of the defect, request replacement of the Goods with defect-free ones or, instead of replacement of the Goods, request removal of the defect, unless bringing the Goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Seller. When assessing the excessive costs, the value of the defect-free Goods, the type and significance of the identified defect, and the inconvenience to which the Customer would be subjected by another method of satisfaction are taken into account.
b) demand replacement of the defective Goods with a defect-free Goods or removal of the defect. The Seller is obligated to replace the defective Goods with a defect-free Goods or remove the defect within a reasonable time without undue inconvenience to the Customer.
The Seller may refuse to satisfy the Customer's request if bringing the defective Goods into compliance with the Sales Agreement in the manner chosen by the Customer is impossible or would require excessive costs compared to the other possible method of bringing the defective Goods into compliance with the Sales Agreement. The costs of repair or replacement are borne by the Seller.
3. A Customer exercising warranty rights is obligated to deliver the defective item to the Seller's address. In the case of a Customer who is a Consumer, the delivery costs are borne by the Seller. 4. The Seller is liable under the warranty if a physical defect is discovered within two years of the delivery of the Goods to the Customer. A claim for removal of the defect or replacement of the Goods with defect-free goods is subject to a one-year limitation period, but this period cannot end before the expiry of the period specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a declaration of price reduction due to the defect in the Goods. If the Customer requested replacement of the Goods with defect-free goods or removal of the defect, the period for withdrawal from the Sales Agreement or submission of a declaration of price reduction begins upon the ineffective expiry of the period for replacement of the Goods or removal of the defect.
5. The Seller does not use the out-of-court dispute resolution procedures referred to in the Act of September 23, 2016, on the Out-of-Court Resolution of Consumer Disputes.
§ 8 Complaints
1. The Customer may submit any complaints related to the Goods or the performance of the Sales Agreement in writing to the Seller's address. 2. The Seller will respond to any complaints regarding the Goods or the performance of the Sales Agreement submitted by the Customer within 14 days of the request containing the complaint. 3. The Customer may submit a complaint to the Seller regarding the use of free services provided electronically by the Seller. The complaint may be submitted electronically and sent to [email protected].